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 January 2017

Dental BrushUp Bulletin

Delta Dental of Kansas' quarterly newsletter highlighting current topics for Participating Dentists and Staff


Insurance ID Cards


As you are aware, not all employer groups provide printed insurance cards for their employees and even if they do, your patient may not bring it to his or her appointment. Please remember that your patient can obtain an electronic copy of their card either by downloading the Delta Dental App using their smartphone or by accessing and printing a copy of their card from the Delta Dental website. Because there are many Delta Dental member companies, if you are not sure of the Delta Dental that administers dental benefits for your patient, ask them for the state in which the employer’s home office is located.  



Thank You For Your Patience


We are aware that some of you are experiencing unusually high wait times when calling our Customer Service department. We ask for your patience during this busy time of year when our call volume is high due to many patients experiencing group plan changes. We apologize for any inconvenience. Please know our Customer Service department is doing everything possible to normalize these calls. 


As alternatives to calling to obtain benefit rundowns, please consider the following ways of obtaining benefit information:

  • Online Benefits Lookup

To avoid long wait times, if you are calling about patient benefits, you can find this information on our website. Log in to the Dental Office Services portal, then click on the Kansas Provider Toolkit link to find the Patient Benefits option.

  • Fax Back

Many dental offices are without adequate internet access and use our Fax Back service as an alternative to looking up patient benefits online. We are pleased to report that we recently updated the Fax Back to now include frequency information. See the example below where Frequencies are shown on page 2 of the Fax Back.

To take advantage of the Fax Back service, just dial 1.877.FAX.DDKS (329.3357) or 316.462.3360. You will get an automated voice response that will lead you through simple instructions. Fax Back is available to all Participating Providers and does not require enrollment.



Network Directory Accuracy Update


As you may recall, the October 2016 BrushUp newsletter provided information about the importance of directory accuracy and the methods by which DDKS will monitor and verify the accuracy of the directory made available to Delta Dental subscribers. The following was added to the “What You Need to Know” section of our 2017 Participating Dentist Handbook:


Delta Dental is required to maintain accurate provider directories. This ensures that patients can locate active providers at listed locations. Please notify DDKS immediately when a dentist separates from any treatment location.


DDKS conducts random audits that include, but are not limited to, personal visits and/or phone calls to dental offices. For a dentist's location to be listed in our provider directory, he or she must regularly schedule treatment at that location. 


2017 Participating Dentist Handbook Available


The Delta Dental of Kansas Participating Dentist Handbook, also known as the Processing Policies and Procedures Reference Guide, is a helpful and handy reference tool for both dentists and staff. This guide contains current Codes on Dental Procedures and Nomenclature (CDT Code) along with the corresponding National Delta Dental processing policies.


You will also find the recently updated “What You Need to Know” section in the first several pages of the handbook. This section contains information covering membership, credentialing, submitting claims and predeterminations, appeals, electronic services and several other topics.


Participating dentists must familiarize themselves with the Dentist Handbook. It is available on our website. To locate the PDF document, log in to the Dental Office Services portal then select ‘Participating Dentist Handbook’. If you need assistance creating your username and password or help navigating our website, please contact customer service at 800.234.3375 or your local PR representative.


Some Key Points from the Handbook:


HIPAA Regulations

The handbook has been revised to reflect requirements set forth under the Administrative Simplification Provisions of the Health Insurance Portability and Accountability Act of 1996
(HIPAA) and related regulations. It is the policy of Delta Dental to comply with all requirements as well as to require all participating dentists to comply. To be consistent with HIPAA, Delta Dental exercises its right to determine claims reimbursement procedures and requires the processing of such codes in accordance with National Delta Dental policies, unless prohibited under other applicable law or specific group contract provisions. Such policies include charging correct amounts for procedures without inflation or manipulation.


Balance Billing

Regardless of the network, participating dentists cannot balance bill beyond the maximum plan allowance (based on each product) except for contractual non-covered services. Participating dentists must accept their approved maximum plan allowance for all contractually covered services even when the fee is not payable because of a deductible, for benefits with frequency limitations or waiting periods, or for services performed after the patient reaches his or her annual maximum benefit.


Network Participation

Delta Dental dentists are automatically part of the national Delta Dental Premier program once contracts are signed and approved. As a participant in this national program, you must accept the payment and claims processing policies set forth by Delta Dental. Please note: the Delta Dental PPO program is an optional program for participating dentists and a separate contract is required.



Update your online profile to better advertise your practice


All participating dentists are included in our online directory so that patients can find dentists practicing near their home or work. The directory is also useful when plan participants travel and require emergency dental care. Delta Dental Plans Association launched an initiative to provide more details and attributes about each dental practice to Delta Dental subscribers, who are also potential patients.


Here is an example of what a provider profile might look like today:



And here is an example of what a provider profile could look like after updating the online profile:



When users hover over the icons, a description for that icon is viewable. As an example, the first wheel chair symbol in the picture above indicates that the office is wheelchair accessible. The second and third indicate treatment of disabled adults and disabled children. Also, note that the online search provides a direct link to your website once a URL is added to the office profile.


DDKS has information about our participating providers that includes gender, education and degrees. Other user-defined options include office hours, languages spoken, whether or not treatment is available for disabled adults and/or children, handicap accessibility, public transportation, and whether an office is accepting new patients. Any information currently available to DDKS is automatically displayed in your online profile, but it is up to the dental office to update the remaining information.


To update your online profile:

Log in to the Dental Office Services Portal

Click the “MISCELLANEOUS” link at the bottom of the left list of options

Click “Edit Your Profile”

Click “Edit”

Update information

Click “Save” to save your updates


Generally, within 24-48 hours, saved updates are available in the online dentist search.


If you have any questions about updating your online profile, please contact customer service at 800.234.3375 or your area Professional Relations representative.




New 2017 Rates

You should have received new brochures for Delta Dental of Kansas' Individual and Family plans by mail. These updated brochures have the correct rates for 2017. Please use these brochures, and discontinue using all old collateral.
Please send additional brochure requests to
For more information on Delta Dental's Individual and Family plans, visit



Improving Oral Health Access for Those in Need


Through Delta Dental of Kansas’ (DDKS) 2016 Community Dental Health Grant cycle, Exploration Place was granted $17,385 to fund oral health educational programs for preschool classes (3 and 4 year olds) that predominately serve at-risk families. The programs will increase knowledge about the importance of oral health care and help families change behaviors to improve their personal oral health care.


DDKS donated over $450,000 to Kansas-based organizations through its 2016 Community Dental Health Grant cycle. With these grants, organizations run programs, initiatives and events promoting the prevention of dental disease that have a significant impact and/or are sustainable and innovative solutions to oral health issues in Kansas.

For more information on our community benefit efforts, head to:

Important Dates & Upcoming Events

KMOM 2017 - January 27-28, 2017
Manhattan, KS at the Armory. Learn more here.


Keep in Touch!


If your practice is changing email addresses, please let us know! Email your updated information to



Meet Your PR Representative


Who is your Professional Relations Representative? Click here to meet your representative.







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